V. Read the following and do as directed.
According to popular belief, humans possess the ability to think and express emotions such as anger, excitement and happiness. In today’s digital age, however, information systems can respond effectively to human emotions thanks to the application of emotional AI. This interesting idea is suggested on the basis that machines can decode and classify emotions like happiness, sadness, anger and more. But it does not stop at mere recognition; the real power lies in how they respond.
Some popular brands have used AI-powered mood detectors for customer service. Their call centers are equipped with emotional AI capabilities to detect customer frustration or satisfaction in real-time. This enables agents and AI systems to adjust their responses and resolve issues more effectively. Moreover, emotional AI can enhance the educational experience. It can detect students’ boredom or engagement levels, thereby helping educators tailor their teaching methods to better suit individual learning needs. Systems, coupled with emotional AI, are also being used in mental health. They can monitor and offer support to individuals struggling with conditions like depression and anxiety. The AI can detect emotional distress and respond by providing resources, suggesting coping strategies, or even alerting healthcare professionals when necessary.
(Adapted from https://sis.binus.ac.id)
